Entertaining a child during the summer break is challenging, and these are the times when I’m grateful for Nintendo gaming consoles. As the number one student in his class, I felt it was alright to spoil my child with a WII U and Nintendo 2DS for Christmas and his birthday. However, recently it seemed like the end of the world when my son’s WII U system stopped working. The new Mario Kart 8 game he was playing suddenly froze while loading a new level. After consoling my child, I took quick steps to fix the problem. If you’re facing a similar dilemma, the steps I took might come in handy.
The Off and On Button
The first thing I did was take the disk out of the console, but the screen still stayed frozen on the Mario game. I then turned off the gamepad, and because the screen was still frozen to Mario when I turned it back on, I unplugged the console. This worked, but a bigger problem occurred when we turned everything back on. The screen, which took about 15 minutes to load, was now frozen on the WII U Logo.
The Operations Manual
I consulted the WII U’s operations manual, which has a troubleshooting section that features common problems you might encounter during gameplay. None of the problems in the manual mentioned what to do if the screen freezes. I did find a phone number for technical support and wrote it down, because it was after hours on a Sunday so I would have to wait until the next morning to call.
My son told me to try to find a solution on the Internet. So I went online and typed “WII U frozen screen” in the Google search engine. This pulled up a list of different WII U problems. I found some videos that gave solutions to similar problems, but none worked. Most just mentioned turning the system off and back on. I also found a reference of a bricked WII U. This was a WII U that suffered a power failure during loading of an update. This resulted in the frozen logo screen, and its only fix was to get the system repaired. I also consulted the consumer support section at Nintendo.com, but didn’t find an answer here.
The next day, I called technical support at 1-800-255-3700, and to my pleasant surprise the waiting time for assistance was minimal. I learned that all Nintendo systems automatically come with a one-year warranty. My son’s WII U was only 5 months old, so we were still under the warranty. After questioning me about the problem, I was told to mail in the WII U console. The representative gave me an ordered number and emailed me a prepaid shipping label. I printed the label, packed up the console and had it shipped. Although I was told it could take up to 2 weeks to repair the system, it came back in the mail after a short three days. It was fully fixed and works like a charm. My son is one happy camper again. I’m amazed at the professional, fast service, and relieved that I didn’t have to spend a dime to get the WII U fixed.