Topics can include guidance on how to troubleshoot a problem, onboard a new employee or navigate through a complex website. In my over 25 years as a training professional, I’ve observed that simulating a conversation can genuinely help convey a compelling message that people remember because they have to interact with the training application.
A free survey tool can provide all the basic features you need to ask questions, get answers and route responses accordingly. You can use a free tool to storyboard, or plan out, all the branches. To design a good survey, you need to decide how you want it took, add your questions and distribute it. Additionally, you probably want to plan out the flow, link the questions, optionally add images and sound, and proofread your survey.
Using this instructional strategy, you skip formal teaching and get right to the test. This lets participants who already know the information demonstrate their knowledge right away. It encourages people to really read the material as opposed to skimming in to get the right answer. It also helps them build on their mistakes, mirroring how learning actually occurs. Rather than rely on monotonous lectures or manuals, give learners a puzzle to solve. This also contributes to better recall and connections.
Here are a few more best practices:
- Get an executive sponsor on any training programs.
- Clearly define your target audience.
- Include a contact name, email and phone number on your survey. Your audience may have questions.
- Don’t conduct a survey if similar training or data collection has occurred recently.
- Be prepared to action on results, such as poor performance or questions you can’t answer.
- Provide clear instructions to complete the survey at the top of the page.
- Clarify if the survey responses are anonymous and how the information will be used.
- State about how long it will take to finish answering questions in the survey.
- State when the survey needs to be completed.
- Do not combine multiple concepts into one question.
- Test your survey to see it functions properly.
- Thank participants for completing the survey and ask for their feedback.
- Implement feedback based on your sample size. Use sample size calculator for guidance.
- Distribute your survey on a Monday, through a generic mailbox.
- Allow participants to see the survey results, if the information is not sensitive.