One of my favorite things about having hair longer than pixie length is the versatility of styling – down and flowing, a chic updo, a messy bun – the possibilities are endless. Personally speaking, short hair never has been and never will be an option for me (mostly because of my face shape) so I am constantly striving for long flowing tresses; this makes me the perfect candidate for using hair extensions, and as such I have become quite seasoned in trying several different brands. Of all of the hair extension brands that I have tried, I can safely say that Luxy is one of, if not the worst brand I have tried thus far.
Luxy is a hair extension company that was started fairly recently by two sisters – Mimi and Leyla. On the Luxy website, they share the story of how the company was founded on the basis that the sisters were unimpressed with the quality of other extensions on the market, and decided to take matters into their own hands, the result of which led to the creation of Luxy. The fact that this company has a personal story and I was able to put faces to the owners is what initially drew me to Luxy; after visiting their website and seeing how classy it looked, I was sold.
Luxy sells three different sets of extensions, all claiming to be 100% remy human hair: 120 gram set (fine hair), 160 gram set (medium hair), and 220 gram set (thick hair). This variety in thickness was the main selling point of Luxy for me, because I had previously been using Euronext extensions which, although of great quality, were incredibly thin and left me wanting more. I ended up choosing the Strawberry Blonde shade in the 120 gram set, which I figured would be more than enough to blend naturally with my fine hair.
The color match was perfect, and that’s pretty much the only good thing Luxy has going for them. Everything else about this company is an absolute train wreck:
- Thickness: Like I said before, Luxy offers three reasonably heavy sets of extensions. However, that initial thickness only lasts for about a week, because the extensions shed horrendously. What was a 120 gram set will end up being about 60 grams at the end of the first month of use due to huge clumps and stray strands falling out during wear; hair will fall literally every time you turn your head. Even if you don’t have a problem with your natural hair thinning and falling out, these extensions, no matter how thick you purchase them, will make it look like you have some debilitating illness that causes your hair to fall out at every waking moment.
- Clip size: Luxy doesn’t have the worst clips in the world, but they certainly aren’t the best. The clips are relatively sturdy in terms of staying put where you apply them, but after repeated wear they begin to loosen from the hair weft and fall out altogether unless you sew them back on yourself. If you don’t have any thread laying around that is the same color as the extensions, the area you need to reattach the clips to will be an unsightly multitude of colors that will be a dead giveaway for the hair being fake.
- Hair Quality: On virtually every page of their website, Luxy states all of the extensions are 100% remy human hair. Having used both remy and standard human hair from other extension brands, there is no doubt in my mind that Luxy is everything except human or remy hair. Both human and remy hair extensions, when taken care of correctly, have a certain softness to them that lasts long after the silicone coating that all extensions come with wears off. They also do not melt (in fact, were you to set them on fire, human and remy hair extensions would burn into a pile of ash rather than melt into a pile of plastic). Not only does Luxy hair melt onto a flat iron and curling iron when heat styled, but some of the hair is of a completely different texture than the majority – this presents itself in the form of coarse black hair, various colors of string, and hard pieces of plastic mixed in with the lighter color of the rest of the extensions. I am convinced that, rather than using human hair, Luxy uses a mixture of synthetic hair, horse tail hair, and plastic, with just a few remnants of human hair buried under a metric ton of silicone coating to give the illusion of the extensions being remy.
- Durability: Most sets of hair extensions, regardless of the brand, last for around 6 months maximum, even with top notch care. Luxy, with that same top notch care, barely lasted two months. Within one week, they began shedding. Two weeks, the hair started to tangle. One month, the extensions looked like a rats nest, with huge tangled clumps and falling hair combining into a disgusting gob of extensions attached to the head. And at the two month stage, well, hardly any hair was left, but what remained was a horrifying combination of all of the worst attributes of the previous weeks and months that no deep conditioner or protein treatment could save. Also, periodically washing extensions helps extend their shelf life – after washing Luxy extensions only once, they began to tangle to the point of no return. I initially thought this was just the silicone coating washing off and that this reaction wouldn’t occur the next time I rinsed the hair, but lo and behold, the same reaction occurred time and time again, therefore seriously shortening the life span of these extensions.
- Smell: With a good set of human/remy extensions, you can wash them once every one or two weeks to refresh the hair, just like you would your own. Washing extensions, although it is not recommended to do so often, is a great way of restoring shine, reviving color, and freshening up the scent with products that erase the odor of hair that hasn’t been washed. With Luxy hair, though, the scent of burning hair was impossible, and I do mean impossible, to remove from the extensions after the first heat styling. This is typically a problem you experience with synthetic hair, not human/remy, so the fact that the burning smell was impossible to get rid of is yet another indicator that these extensions are neither human nor remy. I tried using shampoo, conditioner, deep conditioner, and even perfume to lift that horrid stench out of the extensions, but ultimately everything failed because the silicone coating on these sealed in the nauseating odor, and as such made it embarrassing to wear the hair out around others.
- Customer Service: Since Luxy only operates via their website when it comes to doing business, customer service is extremely important for creating impressions of the company. Not surprisingly, their customer service is terrible. After my horrendous experience with these extensions for about a month, I got fed up and decided to email the company asking for help as far as determining how to make sure my money wasn’t further wasted. I did not ask for a refund; I simply asked for tips on extending the longevity of the extensions. It took about three weeks to get a response (that is a ridiculous wait time for such a small company), and when I did get a response, the customer service agent was belligerent, belittling, and beyond rude. She basically blamed me for the short fallings of the extensions, and refused to take any accountability on behalf of the company. Now, I might be a little more cynic than most because I work in customer service, but if a customer was ever treated by me the way I was treated by this agent, then that customer has every right to file a complaint with the BBB, which is exactly what I did. I also think it is worth noting that Luxy has a habit of bullying people who post negative reviews on their products, both on YouTube and personal blogs, by threatening to shut down their blogs, offering to compensate them for a false positive review, or just removing negative feedback altogether. This entire way of doing things is a disgrace to the beauty industry and makes the company look like it’s a money-hungry machine rather than one meant to make you feel good about yourself.
Deciding to use Luxy extensions was one of the most expensive mistakes I have ever made: between the cost of the extensions themselves ($130) and the amount of money I spent on products trying to save them, I think I wasted about $200 in the hopes that they would suddenly become the great product I was initially drawn to.
Ladies, please don’t make the same mistake I made by buying Luxy without taking heed to the negative reviews – they are legitimate and you can get extensions of a much better quality for the same price and with far less aggravation.