I started my transport business a year ago and have worked with three employees. So far I have learned a thing or two that has made me a good boss. They are:
Develop leadership skills: To be a leading boss, you need to be competent as a leader. I learned several things from the book Leadership Mastery by Dale Carnegie: be a great communicator, set your standards high in character and excellence, be the good example to be emulated, relate with the employees, don’t intimidate, and grow leaders out of your employees.
Professionalism: Relate professionally with your employees and customers. Hone their work ethics. Promote and hire on merit, not favoritism.
People skills: Relate with your employees as humans. Empathize with a client who has not been served well, reason with an employee who has performed poorly because of psychological or emotional stress. Pay your employees well as they deserve it, and do not overwork them. Compliment them and reward them for work well done.
Be involved: Work with your personnel as a team; this way you get a feel of what they go through in terms of challenges, threats and limitations this way you get to understand their working situations and even know how you can help. Be the one asking for reports and analysis. Your presence will be felt this way and leaves no room for complacency or casualness.
Be protective: Defend employees, don’t point a finger at them, especially when a client brings up an issue or confront them at the face value of any allegation. If the employee is wrong, don’t confront them in the presence of the customer. Maybe later you can even apologize on their behalf. This gives employee assurance and drives away fear of being vulnerable and dispensable.
Involve your employees: We go wrong when we lock out our employees from the decision-making table. And worse, we adopt customers’ suggestions more than the employees’. A leader rallies people behind their vision. This is achieved through active involvement, therefore get your employees on board. Adopt their ideas and suggestions; listen to their complaints and even allow them to correct you. This builds a sense of ownership in them, thus they will do their best for the benefit of the company.