Most of you know that finding a job in today’s world is hard enough. Many of us are stuck working hourly retail jobs until we can advance our way up the system or land ourselves a more comfortable job. Retail work is thankless. Fortunately, I have some tips to help get you through those long days.
Nice Guys Don’t Have to Finish Last
If you’re like me, you aren’t a pushy salesperson. Yes, I need money to pay the bills, but I won’t harass someone into buying something they’ll eventually hate or return. Be genuine! You don’t have to be pushy. Make your best recommendations, and be honest with people. Being genuine will help give you some repeat business.
Never Fight With a Customer
I have had many customers pick fights with me when I was working at a discount retailer. I have yet to let loose on a customer, but I have seen people who have. It’s not pretty. Take a deep breath and call your manager. It’s part of their job to handle the difficult customers.
Never Take an Angry Customer Too Seriously
Nine times out of ten, that angry customer is just yelling at you to yell. They have probably done this at every store they have been at today. Letting their misdirected anger affect you is letting them win. Don’t let them win.
If You’re Not Busy, Look Busy
At a job, you never want to look like you’re not being productive. If you have finished your tasks, go over them. Make sure that pile of sweaters is perfect. Go talk to another customer and give them extra treatment. Do not just stand around looking bored. Ever.
If You Work In a Shopping Mall, Make Friends
Working in close proximity to other stores has huge benefits. Go to your neighboring stores and introduce yourself. Make some great connections, establish that you are a good person (and customer), and exchange favors every once in a while. An added bonus is that you have people to talk to when you just need to escape from your store.
Just remember that retail isn’t forever. Even if this is your chosen career path, you will move up from the bottom. When you get into those higher positions, never forget the time you spent at the bottom. Follow these tips, and your days will breeze right by.