When the worst happens and your iPhone gets damaged, it may be necessary to send it in for repairs. When that happens, you are generally going to have to handle the packaging yourself. This is generally not that difficult, but some people have managed to void their warranties or insurance agreements because of careless wrapping and packaging techniques.
Never Tape the Glass to the Package
According to “Stupid Things People Do With Their iPhones,” one of the more common packaging errors is to tape the glass of the iPhone to the package. This can result in all kinds of problems. There is no problem with using tape carefully placed to try to keep the glass from shattering further so long as your insurance provider does not forbid it.
Wrap in Tissue Paper or a Waterproof Bag
Even if you’re using a padded package, you should go ahead and wrap the iPhone in tissue paper. It’s much easier for the repairman to handle iPhone repair if the iPhone is in as good a condition as possible. The tissue paper primarily protects against humidity if you are sending the iPhone in a padded envelope or a manila envelope. If you are in a very rainy environment though and you are sending your iPhone in an envelope, you may want to seal it in a waterproof bag.
Address the Envelope or Package Before You Put the iPhone in
You should also make sure that you address the envelope first. Use a solid black marker to write out the address. If you put the iPhone in before you address it, you could potentially further crack it. In many insurance clauses, damage from carelessness and the like is not covered. Further breaking the iPhone because you pressed too hard on it while writing falls into that category.
Find Out About Return Policies
Make sure that you know in advance what the insurance provider wants you to do in terms of the return package. In some cases, they may expect you to supply money for the postage or they will bill you. In other cases, your fee will be included in the insurance cost. You won’t lose your iPhone if you don’t get the return policies right. You’re just going to have a delay before you get it.
Get a Tracking Number
Even a broken iPhone is still valuable. You need to make sure that you get a tracking number when you mail the iPhone off. Otherwise, it could be intercepted. Your insurance company will not generally cover the cost of an intercepted iPhone. In fact, even if you do have a clause that covers theft, the insurance company may not cover it if the iPhone is stolen while being mailed. Most of the time, the presumption will be that the iPhone has just been lost in transit. You will have to prove otherwise. By getting a tracking number, you can follow where the iPhone is. You can also use it to demonstrate that you have done your due diligence in trying to get your iPhone to the repairman as safely as possible.