Over my years working in the telecoms industry, one aspect of customer frustration was “overage charges.” Most of these charges would typically result from using up all the minutes included in their subscribed plan. These charges add up really fast, and could balloon out of control, often leading to an interruption of service for either non-payment, or in the case of some carriers, going over your “spending-limit.” If your current plan happens to be putting you in this situation quite often, and you are not looking to upgrade your minute plan, then here are a few ways to save yourself some of those minutes, and stay within your plan.
Use Skype: If you’re on a limited minute plan, one of the most frustrating thing is to be placed on hold FOREVER when you call customer care. Well, if you have access to either unlimited internet on your plan, or unlimited Wi-fi then download Skype (phone or computer). With the free Skype app, you can make free calls to 1800, 1877 etc numbers. This saves you your minutes on those 40 minute hold times and run arounds.
Use “Get Human”: This website gethuman.com allows you to not only find out the best number to contact most major customer care centers; but also has a built-in online phone tool to place the call with. You will need either a built-in or external mic, and a headphone or speaker. This online tool saves you unnecessarily wasted minutes calling customer care. The fastest way (at least for me) to use this is by a Google search. For instance, you need to call PayPal, just search “Paypal get human.” The first link will typically take you right to the desired page (if the company is listed). Underneath the number will be a little box that says “Call free via web.” Click on that, and the phone tool pops up with the number auto-populated. Just click call.
Use Rynga: This option might mostly benefit you if you make international calls. It can be used online or as an app on all major mobile operating systems. Typically for me, I might purchase about $15 worth of credits on this, for international calling, which give me about 200 minutes for my called destination (minutes don’t expire). However, as a side perk, you get free calling to a ton of countries, and on that list just happens to be USA and Canada as well. So, in short, for every $15 or so credit purchase, you get 120 days of free calling within the US and beyond. Now, even if you’re not making international calls, $4 a month to not worry about your minutes sounds much better than huge overage charges. I recommend using PayPal here. I have done so for years with no issues, but I can’t vouch for credit card purchase safety; since I never took the chance, but from all indications, it seems trustworthy.
Disclaimer: I have no affiliation with any of the mentioned services/brands.