You’ve undoubtedly heard plenty about the value of Emotional Intelligence (or EQ), despite it not always being considered strongly in every workplace. Why some companies don’t always give it more focus perhaps shows how Mensa and general pop culture keeps dictating how a high IQ means the ultimate power. But no matter how much intelligence you may have, dealing with people is going to be the only way to true success. While there may be some rare few who have both high IQ’s and EQ’s, chances are most of your employees are going to have one or the other.
Even if some companies still haven’t considered the EQ aspect to employees, others have. Forbes did a piece about the benefits Emotional Intelligence is having on companies today. And it’s possible the corporate world is already realizing those with better people skills may be the better hires. In fact, some truly brilliant people sometimes have ended working smaller jobs because companies look at them as being overqualified.
The above may have plenty of wrongs, especially if that knowledge could be used to make the world better. However, EQ seems to be somewhat teachable. Will companies start hiring those with high IQ’s and training them to hone in on some specific emotional areas?
Trying to instill a sense of self-confidence in an employee might seem impossible, though it can be built through specific training and practice. In order to win over people in sales, a sense of self-confidence is going to be essential. Customers are much more astute to the nuances of personality and can tell if a person truly believes what they say or if they’re overly reluctant. Unfortunately, not all people with high IQ’s have the best self-confidence in dealing with people.
Even if this might be more of a challenge to teach, the important thing is that the self-confidence is sincere and not an acting job. Employees have to build themselves up so they’re a true team player and believe in what your company is doing. Most people can see through the shield of acting and feigned sincerity.
A Sense of Initiative
This complements self-confidence by taking initiative on something without constantly needing guidance. A very strong emotional intelligence trait, this can help bring in sales that exceed anybody else with double the IQ number. Some people just have a special knack for having enough drive to communicate with people and make a sale all on their own without seeking guidance from a superior.
Someone in training may have to tell a prospective customer they need to confer with a superior before finalizing a sale. Those with a little more initiative and command of what they already know wouldn’t have to do that in order to fill the coffers.
Being able to show empathy toward people problems could be one of the most important elements to Emotional Intelligence. When dealing with people for business, you have to convince them that you care about solving their problems and that your company’s products are the answer. Part of that caring aspect is listening to customer problems and showing legitimate concern. If you can place yourself in their shoes, you’re already off the charts in your EQ level to enable a closing out of your sale.
Because empathy is also a challenge to teach, it may be another indication that employers will test for EQ during the interview process. It may lead to a rise in the EQ generation dominating the corporate world where sought-out intelligence seems to have come up a bit short.