I have been doing hair for more than 15 years, but that doesn’t mean that I haven’t had my fair share of bad hair days. At least 50 percent of getting a good hair service is communication with your stylist, so if the stylist doesn’t understand what you want, it doesn’t matter who is sitting in the chair.
I had very long hair almost my entire childhood. Once I hit high school, I had it cut quite a bit shorter and wore it short through high school, beauty school, and in the early years of my hairstyling career. Although I changed my style from time to time, I kept my hair chin length or shorter.
Eventually I decided I wanted to grow it out, but the “in-between stages” were driving me crazy, so I kept getting the back of my hair trimmed to try to maintain some sort of style. It seemed, invariably, that the stylist cutting my hair would just trim it all over, and I would be back to where I started.
During the grow-out period, I experimented with color quite a bit to satisfy my desire to change my hair without sacrificing length. This damaged my hair, which resulted in needing to cut the ends off.
Eventually I left it alone long enough to require an actual trim. I asked a coworker, who is a great stylist and has solid technical abilities, to trim it for me. I told her that it was very uneven, and I just wanted the ends taken off. She started cutting in the back, so I couldn’t really see how much length was coming off. By the time she got to the top of my head I could very plainly see that she was cutting almost 3 inches off, which resulted in losing almost all of the length I had worked so hard to grow out.
After my initial reaction of, “What are you DOING??” the stylist explained to me that my hair was so uneven, she had to remove quite a bit of length to make the cut right. I informed her that I wanted to even it up in several haircuts, not one big chop. We had suffered from a classic miscommunication between client and stylist.
At first I was pretty upset about my hair, and even a little angry with my coworker. But I decided that it had been a good insight into what clients go through when there is a miscommunication, and it has made me especially vigilant in my client consultations.
I didn’t cut my hair for quite a while after the infamous haircut, and I learned to pin it back so the in-between stages didn’t tempt me to cut it. When I did trim it I was very specific about how much length I wanted removed. Thankfully, hair grows back.