Your internet connection is out. Now, you are stranded in the offline world and cut off from the information highway. For some people, this may not be an alarming issue. But for business owners and users who heavily rely on the internet to get their jobs done, this is very annoying to say the least.
If you belong to the latter category of users, here are some tips and tricks that will help you fix your internet connection woes.
Diagnose – Time To Play Detective
If you are in a network with multiple computers and devices, you should first test whether the other computers / devices have access to the Internet. If this is the case, the problem is with your PC’s network connection and has nothing to do with the internet connection.
Mostly, however, are nowadays DSL / cable modem and router are one and the same device, so this information for a technical support engineer is not very valuable. If that’s the only info you have, the best advice you’ll get is to switch the modem or router off and back again. Or, you will be advised to restore the factory settings.
With that in mind, here’s what you should do: You should try your computer to connect directly to the modem. If still you can’t access the internet, it’s very likely that the problem is not your network equipment but your ISP. As a last ditch effort, you can switch all devices off and then switch them back on.
What To Do From Here
Before you make certain preparations, you should directly call the service department of your ISP. If there is a bigger problem with your provider, then you will be informed right away and this saves you preparation time. Most likely, there’s nothing you or the tech guys can do about the problem. Your best bet is to wait.
If there are no wide-scale connectivity problems or technical issues in your ISP’s end, it’s time to prepare. First, find the customer data, such as customer number, out. The problem may be this step if the customer is not often in the house or you live in an apartment community.
Therefore, it is important to know where you can find this information. If your problem is related to data transfer speeds, you should double-check what plan you have chosen. Maybe your roommate decided to cut costs by having the downgrading to a slower speed.
Bottom line, you want to find out as much as you can before calling for support. The time you invest in this step will significantly reduce the tech support call time, which is always nice.