Your PC seems to have a problem.
You’re not sure though what caused it. On the days leading to the incident, your PC experienced occasional crashes and unexplained data losses. And now, it just won’t boot up. Depending on how familiar you are with computers, calling technical support might be your best bet to solve the problem.
However, just lashing out; dialing the hotline; and going hysterical on the phone is a ‘good’ way to waste yours and the tech guy’s time. For technical problems like these, you want to exhaust your resources before calling the support team.
You could easily waste time on trying to fix a problem whose solution is easily accessible elsewhere. Follow the tips below and it might just save you hours of phone time:
He Who Seeks Shall Find
First and foremost, try to find out yourself what exactly the problem is. To be honest, this sounds harder than it is. You see, it’s very likely that another user of the same system has or had the same problem as you had. Who knows, that other user might have fixed it, which eliminates the need for spending precious time on the support queue.
If you have a smartphone or a spare computer, you can easily start your research just by using Google. If you can record the error messages or the description of the bugs your PC is experiencing, that’s even better! You just have to conduct a generic Google search using the error messages or codes as the search term.
Nine out of ten times, you will find tech forums, Q&As, etc. on the first page of the search results. It’s very common that the problem you’re having was already discussed and fixed in the tech forum or community.
If it’s not, that’s OK. You can still get valuable clues to the source of error, which you can relay to the tech support team. Perhaps you can even work out solutions from the discussion if you’re a bit tech-savvy.