I recently moved to Siloam Springs, Arkansas with my fiancé and our dog Fiona. One random Monday, Fiona was in a playful mood. I was standing up to turn our vacuum cleaner on and Fiona ran into me going full speed. She hurt my leg/ankle pretty bad. For the first few minutes the pain was so intense I thought I was going to pass out. Since we just moved to Siloam Springs, I do not have a job and had no health insurance. I was sure it was just a sprain and not a fracture but as the day went on, my ankle got more painful and swollen. I decided a trip to the Emergency Room was in order.
I drove myself to Siloam Springs Regional Hospital, nervous because I was hoping it wasn’t a fracture and even more nervous because I do not have health insurance. I parked and walked into the Emergency room entrance. I was helped immediately by a pleasant registration clerk who took down basic information (my name, phone number, reason for visiting the ER, etc) and put a hospital wristband on me. She then told me to have a seat in the waiting area and someone would be with me shortly. I’m used to hospitals having long wait times in the ER, so I was pleasantly surprised when a nurse called for me after waiting for just three minutes.
I followed the nurse into a large private room where she checked my blood pressure, pulse, and temperature. She also asked me questions about my health such as if I smoke and what medications I’m currently taking. The nurse was very friendly and helped make the procedure very comfortable, which was a relief because I was still nervous about my injury.
The nurse then walked me to a private room in the ER and told me to have a seat on the bed. She showed me the TV remote and nurse call button and then told me someone would be in shortly. As I mentioned earlier, I am used to waiting for a long time in the ER but this nurse named Amy showed up about 5 minutes later and asked me about my injury, how it occurred, etc. She then checked my foot and ankle and told me they would get me an x-ray soon. I was expecting to have to take a journey to radiology but I was thrilled when the radiologist technician brought the X-Ray machine to me! I didn’t even have to leave the bed which made me a very happy patient. The man who took my x-rays was very nice and it was a quick process.
I only had to wait a few more minutes before the nurse practitioner named Joshua came in. He explained that I did have a fracture and told me he would be referring me to a great orthopedic doctor. Amy then came in and applied a splint to my leg and showed me how to use my crutches because I’m almost 30 years old and have never had to use them! She also provided me with my discharge papers which had my prescriptions, information on my injury, etc.
I had to wait on my fiancé to come pick me up since I was unable to drive because of my splint. The nurse Amy took the time to bring me snacks and a beverage without me even having to ask her to, which was a very thoughtful thing to do. When my fiancé arrived, another nurse brought me a wheelchair and wheeled me to check-out so I wouldn’t have to struggle with my purse and crutches and discharge papers. At check-out, the clerk gave me a pamphlet which had information about contacting the business office. He informed me the business office could help me set up a payment plan and see what insurance I’m eligible for to help me out with my bill. I was so relieved to hear they were going out of their way to help me because I’m uninsured.
My visit at Siloam Springs Regional Hospital only lasted MAYBE an hour and a half between checking in and checking out. This is the fastest I’ve ever been in and out of an Emergency Room. I was also very gracious they did not hound me for money at check-in or check-out. It made me realize they really are there for patient care and not just for the money. Also, every single staff member I encountered was so friendly. They would all go out of their way to help a patient. If this hospital is an option for you and you are ever in need of one (Heaven forbid!), I highly suggest Siloam Springs Regional Hospital.
For information, you can visit their website at http://www.ssrh.net