By Joshua Dent
Customer service demands the highest level of patience. It is a skill that needs to be mastered by every employee within an organization. Unfortunately, our text books even for MBA graduates like myself do not give us realistic coping tools to effectively manage the service of an organization. My 13 years of working experience have helped me create this guide for you. It doesn’t matter if you are a workforce veteran, or you just started ringing the cash registers at Mcdondald’s. You will still find it useful!
#1 Create Your Own Vision Statement
In my opinion, Corporate America companies create vision statements for the company that fail to take into account that each person owns their own set of unique talents. This is done with a one stop statement of how the entire organization should act.
That is why it is essential for you to create your own train of thought of how you want to handle customer interactions. Find a cause just in your life alone that you legitimately enjoy. I enjoy helping people. So, my “Josh Dent Vision Statement” is “I will help each customer more than the next.”
#2 Don’t Be Afraid!
Fear can be the biggest detriment to our own positive outcomes. An even more surprising component of fear as a negative deterrent is that fear of success is normally what gets us. Take that giant leap out of your comfort zone once you have already established your own vision statement and act on it. Nothing but good things will lie ahead.
#3 Set Daily Goals
Front line customer service has the potential to be an extremely stressful job. Employees may seem like they are constantly getting reamed out by customers which can be extremely annoying. That is why you have to find a way to reach a daily and reachable goal. I used to work for a call center that offered customers a chance to do a short survey after each call. My goal was to get one customer per day to complete this survey. It gave me an outlet to make sure I was getting some sort of positive feedback from my manager.
#4 Tell Your Manager Your Goals
You have already determined your own vision statement that matches your personality. You have tackled any fears of success or failure head on. Your daily goals are set. Now, the most important step is to get your manager involved. You don’t have to be best friends with your manager. Setting goals can be kind of irrelevant if nobody knows what you are trying to accomplish. You will be astonished how rapidly the universe will work in your favor if you choose to do this.
What is the best advice customer service advice you were ever given?