Some people can just make a bad situation worse. Especially at customer service. You may even start being polite and their attitude may just put you in a bad mood. There are ways to not let people get the best of you, and be in charge of your emotions. Here are a few tips how.
Take a deep breath
Talking a deep breath helps slow your heat rate down. It brings oxygen in your body and helps relax muscles and nerves. Webmd reports that by doing this it “sends a message to your brain to calm down and relax. The brain then sends this message to your body. Those things that happen when you are stressed, such as increased heart rate, fast breathing, and high blood pressure, all decrease as you breathe deeply to relax.”
Staying clam is very important because it keeps the situation from becoming elevated. You don’t want to argue with someone, especially in public. It makes both of you look bad regardless of who’s right or wrong. Keep your tone calm and usually unconsciously the other person will too. A rise in tone just sparks flames.
Even though it may be hard, try to understand that people who are rude seemingly for no reason usually do have a reason. They may be having a bad day, someone could have died, they could be just going through stuff. Even though that’s not an excuse for their behavior, trying to be empathic may help you from becoming irate.
Tell them politely what they are doing
So that you don’t feel or become someone’s door mat, tell them nicely you don’t appreciate their tone. Also tell them how they are making you feel using “I” statements may help you feel better about the situation, since you got It off you’re chest. Just know going in that they may give you an unpleasant response, which brings me to my next point.
Ask to speak to someone else
If you are feeling like you are coming to your boiling point either walk away or ask to nicely to speak to someone else.