Being in charge is not an easy task, especially when dealing with several types of personalities all thinking that they know what is best for the organization. When I started as a manger, the first thing I asked each of my staff was what they expected from me as their manager, and I made it very clear what I expected of them. If everything is laid out on the table, it is very easy to make sure that projects are completed efficiently and accurately. Communication is key. If I noticed that anyone was not carrying their weight, I immediately had a conversation with them to reiterate my expectations.
It is imperative that managers not play favorites and say what they mean, and mean what they say. If I said that after three infractions you would be fired, after three infractions, you would be fired. There are no exceptions because once you start to go back on your word; your staff will start to lose respect for you.
I like to encourage staff to learn duties outside of their job description; this shows me incentive and motivation. This is what I look for in an employee when I’m looking to give someone a promotion. It’s important to inspire your staff and make sure that they know they are valued. When you help your staff to grow vocationally, they see that you care and that will make them work harder for you and your organization.
That leads me to rewards. When people work hard, they like to be recognized and rewarded. If my staff go above and beyond and reach all goals that we have set for our team, I will reward them. This reinforces hard work and dedication. This also forces employees to work as a team. I am a firm believer in teamwork, and I will never hire someone who is not a team player. I like to put people together who have different strengths, which allows for my team to view a project from many different perspectives resulting in the most beneficial solution.
Teamwork, communication, positive reinforcement and trust are vital when leading a team. Make sure your staff feel comfortable coming to you with ideas and/or problems, make sure your team works together to complete projects, set standards and expectations and enforce them strictly, help your staff to advance, and make sure that your employees feel appreciated. These simple steps make for an excellent boss.