To most people, pets aren’t “just animals”. They are a part of the family. They are loyal, fun, and (sometimes) protective. They deserve the best food, funnest toys, and of course the best health care. That is why it is super important to find a vet you can trust.
In August 2013, our 13 year old rat terrier Sparky got very ill very suddenly. My mom and I decided we had to put him down that night. His normal vet office was closed because it was 7 pm when we made the decision. I searched online for an emergency vet that was nearby our home in Memphis. I found a place called PetMed Emergency Center, located in Cordova (an annexed part of the city of Memphis). My mom and I got in the car and headed there immediately with Sparky.
We drove the 10 or so minutes to the vet. We parked the car and my walked inside to check in while I held Sparky in the car. We barely had to wait long at all (maybe 4 minutes) before they let us back in a room. I have only been to one other emergency vet before and it was kind of “dinky”, but this place was very spacious and modern and clean. It turns out it is a “routine” vet during the day (called Memphis Veterinary Specialists) but they also have different veterinarians that specialize in different fields so it’s not like a normal routine vet office!
A vet assistant came in and explained the process to us. She then took Sparky to the back for a couple of minutes to check him and to place his IV. She brought him back then told us we had as long as we wanted to say our goodbyes privately. I thought it was very sweet and compassionate they weren’t rushing us. When we were ready, we informed the front desk. The vet (Dr. Amy Walsh-Endler) was so very kind to us and to Sparky. She did not start the euthanasia process until we were absolutely ready. She explained what each syringe had in it and what it would do to Sparky before she placed it in the IV. She also euthanized Sparky while my mom was holding him. I had never witnessed an animal being euthanized and I thought this also was a sweet touch. Dr. Walsh-Endler again let us hold him for as long as we wanted. When we were ready to leave, we informed the front desk again and an assistant came back to get him.
Of course an experience like this can never be a happy one, but every staff member from the front desk to the assistants to the doctor made us feel like they cared for us, and more importantly, Sparky. Sparky wasn’t just a dollar sign for them. They really truly cared about putting us at ease and explaining the process. The staff at PetMed truly understand a pet is a family member.
For more information on the routine vet or emergency vet services they offer, visit their website at https://www.memphisveterinaryspecialists.com