Calling the technical support team is the surefire way to get your PC problems fixed. But sometimes, calling the team isn’t the most efficient way to use your time.
It’s very easy to waste anywhere from 20 to 30 minutes waiting on the queue – just listening to the automated reminders and phone ads. And even when your call is finally answered, it’s not guaranteed that your PC woes will be fixed in the next 10 minutes or so. Depending on the severity of the technical problem, your call might need to be escalated, which means another half an hour wasted on the phone.
Fortunately, there are little things you can do to help speed up the process, and one of them is running a partial diagnosis. This allows you to have some idea what the problem is. When running one, you might come across a specific error message; a 16-digit error code; or perhaps you may observe certain funky reactions from your PC. Whatever the case, these are valuable clues that, when relayed to the tech team, would cut down your phone time in half.
Let’s see how a partial diagnosis is done:
– First, you should switch to Safe Mode by pressing F8 as your computer boots up. If the problem still exists even on Safe Mode, you can go one step further by restarting your computer.
– Your PC has a recovery disk, and you can easily access it by pressing F8 again as your computer boots. As usual, you’ll be presented with a selection of modes. This time, instead of choosing Safe or Normal Mode, look for the option that allows you to run the Windows Diagnostic Tool before booting.
– The Windows Diagnostic Tool will check just about everything on your PC – from bugged system, software, RAM, system installation errors, to bad sectors, and everything else in between.
– Check if any of your PC’s hardware components are loose. Believe it or not, this is one of the most common problems in tech support calls. And the caller / customer could’ve easily saved a lot of time by simply checking the hardware.
Ideally, you will now have some idea which system component is faulty, which will speed the support process considerably. Due to the partial diagnosis, the tech guy on the phone would have a better idea if he can handle your problem and what steps to take, or if he needs to forward your call to another expert or department.