We’ve all done it. Been sucked in by an infomercial promising something we’ve been dying to have. Whether it’s painless hair removal, or the perfect smoothie making blender, the salesmen and women are phenomenal at their job. The products are shiny, the prices seem reasonable, and the ‘act now to get this extra savings’ are just too good to pass up sometimes. And for me, it was the WEN hair care system that sucked me in and had me logging on to start, what would become, a disasterous experience.
I’d seen the commercials numerous times. And the celebrities peddling this hair care miracle are celebrities I respect and adore; more than that, I adore their hair! So, after fighting it for some months, I decided to give in to the urge and purchase online. This was my first mistake. Perhaps if I’d called the number on the screen I would have been able to ask questions, get more informed about the purchase I was about to make. But I didn’t. I went online.
I chose from the myriad of products to get my starter kit filled, and was amazed at the options available. So many add ons, so many treatments, and so many scents, all sounding better than the next. Did I do the sweet almond mint, pomegranate or lavender? Did I just get the starter pack, or should I also get the deep conditioning treatment. Did I want the upgraded package to get the travel pack? Did I want the extra large kit, or the regular sized kit? They are only $10.00 a part in price. Did I want to choose a free gift of a styling kit for choosing a different starter kit? The questions didn’t stop. They went on and on, and by the time I got to reviewing my order, I was both excited and overwhelmed. This was mistake number two.
Instead of reading all of the fine print, I simply checked out, gave my card information and got my email confirmation and went about my day. What I failed to read was that this was a product club. It wasn’t a one time purchase. Every 30 days, a new supply was going to be shipped to me and my card was going to be charged. I didn’t realize this. I just went skipping into my day, excited that within a week, I’d have the products that make Alyssa Milano’s hair shine like that of a goddess!
Well, my products arrived, and I couldn’t wait to try them out the next morning. So, in the shower, following the guided instructions, I used this on my hair. This was mistake number three. The product is heavy, and I have very thick hair. And since there isn’t a shampoo and conditioner that are separate, you do two applications of the same product each time you wash your hair. I felt like I couldn’t get it rinsed out of my hair, and my hair felt heavier than normal. I then towel dried my hair, put the smoothing serum (mistake number 4) on my hair and styled it. My hair was gunked up, greasy and looked terrible!
I tossed the products, all of them, into the garbage and didn’t think about WEN again, until I came home from work 30 days later to find an exact duplicate order on my porch! I then checked my credit card, and sure enough, a charge for double what the first starter kit cost had been charged. I called customer service, and was helped by some snotty girl who couldn’t understand why I wanted to return this ‘amazing product’. I explained that I didn’t like it, that it made my hair feel and look disgusting and I wasn’t aware this was a club. Rather than explain the return policy, she continued to try to give me deals to keep the product and continue with the club. It literally took four rounds of offers and me telling her no before she finally informed me that I could return the product, but I’d have to pay for shipping, and once it was received, she would then give me my refund.
The WEN product box was very heavy, so it cost me almost $30 to send it back via UPS. It took almost 60 days for me to get my refund, even though the company received my return within 3 days of my call to them. All the way around this company made me feel like an idiot. I own my part in not reading the fine print. I was happy to see that, in researching for this product, the fine print has become larger and more bold on the fact this is a product club and you will get shipments every month unless you call to cancel. Clearly I’m not the only one who was duped. So, if you’re looking for a new hair care product line, and want to try WEN, I urge you to do so with caution and on the phone so you can ask tons of questions and not get blinded by the glorious plethera of options available on the website. Be smarter than I was. Learn from my mistakes.