As a training professional for nearly 30 years, I’ve learned that you can’t prove your programs have any value without measuring success. One way is to have training participants complete surveys at the conclusion of training programs.
Learning analytics enable you to figure out how your participants respond to training and what they need to make the learning experience even more powerful, transformational and useful. Usually, a feedback system includes sending participants an online survey, providing access to that data for administrators and allowing for regular reporting intervals. These reports help you measure learning effectiveness and allows you to link learning to business impact and helps automate the process of providing executives with a consolidated view of learning participation, satisfaction and needs.
A system allows you measure multiple events on the same subjective and analyze the quality and effectiveness of conferences, workshops, classes and other training events to measure the return on investment and benchmark results. You can link feedback to other training evaluations, such as tests contain questions leading to certification.
Feedback surveys typically allow participants to rate a training program on the course material’s enabling participants to achieve stated objectives. It also solicits input on the quality of student materials, exercises and labs. Judging the effectiveness, accuracy and level of difficulty allows you to determine if the training course has activities that are appropriate. You also want to know if participants will recommend the course to others, feel that the course was directly related to job tasks and if the course motivated the participant to learn more and perform better back at work.
You may also want to get input on registration procedures and other logistics. If the majority of participants rate these things highly, you can continue your operational procedures. If not, consider making adjustments. Generally speaking, you want to get at least 30% of the course participants to complete your survey. Take comments seriously but don’t assume that just because one person makes a negative statement that others feel the same.
If you find that many participants rate a course element poorly, consider examining the situation in greater detail. This might involve conducting a focus group, follow-up survey or personal interview to get more details. Course materials may be out-dated, address a different need or reflect another problem. Interpreting and analyzing these reports correctly can help drive future programs.