As a customer service representative, I know that it can be tiring at times to deal with us. Here are some practical tips to get you the services you need quickly:
THE TIME OF DAY YOU COME IN MATTERS
If you are in a hurry, the lunch hour is probably a time to avoid. Our offices may be open, but there are a lot of other people who come in during their lunch and less of us to help you. Also, if you decide to stop in five minutes before closing you will be helped but we may not be as willing to go that extra mile for you.
KNOW AHEAD OF TIME WHAT YOU NEED TO BRING IN
If you are coming in to apply for services, change services, or anything that requires paperwork, it’s a good idea to call ahead and find out exactly what you need to bring in to avoid multiple trips or delays in paperwork processing. You can often find this information online too and even print out forms you will need to fill out. Also be sure to check out any policies that may be posted online and print it to bring with you if you think it may be an issue.
A LITTLE BIT OF KINDNESS WILL GO ALONG WAY
The saying that you catch more flies with honey is still true. Even if you are frustrated with something that our company has done the person that you are talking to probably has nothing to do with it. If you are respectful, but still clear on what you need we will be more willing to help you than if you start the conversation with “What’s wrong with you people?!”.
KNOW OUR LIMITS
The person who answers the phone or is working the front counter isn’t always the person you need to be speaking with to get what you need. We might be able to help you with general questions or services but if something doesn’t sound right or the answers you are getting aren’t clear it’s okay to ask to be transferred or speak with a supervisor if we don’t offer.
WE DON’T KNOW EVERY SERVICE OUR COMPANY OFFERS
If you call and push a random button on the menu, you will likely end up disappointment after staying on hold only to be told you need to call someone else. Try to select the option that fits what you need to save yourself sometime in the long run.