Offices like mine are filled with people who come from different backgrounds and sometimes have conflicting personalities. Whether you are a manager, lead worker (like myself), or just another team member, it can be challenge to balance the company needs with the needs of employees.
Incorporating these four Cs into my work environment has made me a better team leader and ultimately led to a stronger team. Try these for yourself and see how much more effective you are as a team leader.
Competent. Competence is one of the most important elements of effective team leading. For team members to believe in you and your ideas, you need to know both the managerial side of the job and have at least a basic understanding of the work that your employees do. If you haven’t had experience in their job, take the time to engage employees in a non-intimidating way to find out what they are doing and why they do it a certain way. You may be surprised at what you find out.
Confident. As a team leader you want to be confident without appearing cocky. Listen to employees and their suggestions. If you don’t agree with what they are saying, be confident in your response and have examples or data to back up what you are saying. If you make a mistake, admit that you have done something wrong and move past it. Don’t dwell on the past or your team may start to question your leadership ability.
Consistent. Consistency is important, especially when it comes to discipline, benefits, or recognition. If you are going to allow one staff member to do something like have an alternate work schedule, you better be able to allow all staff to do it or have a clear process that is transparent and clearly shows how approval will be given based on seniority, performance, etc.
Caring. If your staff don’t see you as a real person that they can come to with problems, then your team is destined for problems. Listen to your employees when they come to you with ideas or suggestions without interrupting or talking over them. You don’t have to agree with what they say but they will trust you a lot more if you can show them that you understand their needs.