Unexpected product outcomes, inefficiency in work, discontent customers, overlapping dates, missed deadlines, augmented expenses, underperforming team, etc., are some of the regularly known hurdles that the businesses of various sectors are challenged with in the recent time. What could be the chief reason/s for such barriers to break open even after streamlining the project operations? Apart from technology and resources, ‘process’ is a vital touchstone which can either make or break a business project. Any major dysfunction revealed in these elements, especially in the process, would pose a huge threat to project execution.
Most entrepreneurs and industrialists would not want to change their process tactics during the progress of a time sensitive or minor project, reckoning that it would cause deferment or failure in execution. However, processes being a significant part of work, ignoring or delaying to improve or set them up cannot bring much good fruits to the business. In today’s competitive economy, it is so very important to develop the processes to match up with the rivalries.
What are processes?
Upon magnifying it, a process is actually a series of tasks that are individually executed and systematically ordered in a particular mode to achieve that sole aim of accomplishing a larger organizational or departmental objective. In other words, processes are well-planned and tested procedures ordained by an organization for its employees to methodically follow in order to reach the set goals. An important term related to this one is ‘business process management’, which involves taking up certain steps to improve and modify processes to increase the efficiency in executing them.
Why are processes important?
The importance of processes goes far beyond just acquiring a well-implemented stratagem; it renders a fine business system which when followed properly can help is running a business predictably, efficiently, and systematically.
Processes are important because they:
i. consistently assure the expected outcomes and customer experience
iii. propel profitability without giving up uniformity and quality
iv. allow scalability by producing reusable and cost effective systems that can be implemented quickly to handle varying service levels
v. increase efficiency by providing transparency to evaluate the company’s drawbacks, weaknesses, and areas which need improvement
How are processes beneficial to customers?
Along with the company, customers too are on the receiving end of useful benefits whenever there are processes accurately planned and implemented.
Getting assured of a reviewed code : ‘Code review process’ is a team analysis of individual components of a source code which is exclusively executed for the purpose of determining bugs and errors beforehand. This process specifically makes available reviewed and quality products to benefit the customers.
Increasing customer involvement : Through the engaging process of ‘proof of concept’, companies can find better solutions for technical issues of a product by including participant roles for the users (read customers) to determine whether or not the product satisfies the requirements.
Transparency leading to better visibility : By demonstrating transparency in the processes involved during the completion of a project, the customers can find great visibility which will allow them to have a comfortable space to manage the risks involved in their businesses.
Clarity in expectations : At every step of the developmental process, the customers can precisely cognize what to expect, which will eventually enable them to prepare accordingly the requisite resources, plan better, and get their needs to be fleshed out in fine detail to acquire expected products in the end.
Good grip over the product life cycle outcomes : From the introduction to terminal phase of the product life cycle process, customers can relish a good control over the expected outcomes. The process allows potential consumers to test the products and get educated about them, further making way for additional supportive features and services to enjoy at the growth stage. While the prices are maintained at the growth stage where there is diminutive competition, they are lowered due to rich competition at the maturity stage.
How can processes be made adhered to?
Adherence to processes can be a bit tricky; however, with the establishment of a firm and believing mindset among the employees and implementation of objective measurement metrics, the job can be fairly accomplished. The measurement metrics should cover customer satisfaction, product quality, well-timed delivery, alignment with company vision and objectives, reduction of cycle time, and fulfillment of commitments and requirements.
Aligning your project completion with efficient and relevant processes will help you to do the right things in the right way and acquire the same results what you had expected, pioneering quality for your end products.