I’m torn about writing this review. On one hand, the people there were all very pleasant when dealing with our problems. On the other hand, I wish there hadn’t been so many problems to begin with.
Length of stay: 3 nights
Time of year: April
Room type and price: Corner suite, $195 USD including taxes
Let’s start with booking:
My friend booked our suite through their website. Apparently, despite having issued us a confirmation, the hotel’s system didn’t sync and never actually put our booking into their system. We would not have known this had I not emailed them to inquire about booking a tour through them. That’s when we were told they had no reservation under our name. We found the confirmation email and gave them the information, which they then entered manually. They managed to spell both my and my friend’s names wrong during the correspondence.
The hotel itself is very pretty, but you can tell that it’s old. Our suite was pleasant but nothing to be blown away by. The bedroom is where things got weird. For the corner suite, you may choose either two twin beds or a king size. My friend and I of course chose to have the two twin beds. What we didn’t anticipate is that they were actually pushed together in the middle of the room to form… one king-sized bed. I have no idea why anyone would knowingly choose what is essentially a make-shift king size with a crack in the middle, rather than a real king-sized bed. The option was extremely misleading.
Meal service: Our next problem came with breakfast. As my friend is an SPG VIP member, and because we had booked a suite, we assumed our breakfast was included, as it has been with all other Starwood hotels. We were not informed we had to pay $15 a person for breakfast until we were given the bill.
The next day, rather than spend $15 for the breakfast buffet, we opted to have breakfast in-room. It went well, so we wanted to do it again our third day there, but they never replaced our breakfast order form. I called the front desk to ask for one. For whatever reason, they kept insisting they would just take our order directly, despite my insistence that we couldn’t order without viewing a menu. Eventually they said they would bring one. They never did. I eventually found a room service menu (without breakfast order form) and called again. I was told by the concierge that he was unable to take orders but would have someone from housekeeping come by or call us. They never did. After nearly 15 minutes I called again, and the concierge took down our breakfast order for us. Though he read it back to us, when we got our order the next day, it was incorrect, and we were charged for an extra item they included but that we never ordered.
We had to take it up with the front desk. In the end, they comped our breakfast for all 3 days. They were very nice about it, as they’d been very nice about the booking mistake, but I wish things hadn’t been such a hassle to begin with. For a place like Le Meridien, I’d expect them to have new, up-to-date systems, and employees who were competent and possessed good English skills.
We paid 3-star prices, and I’d say that’s what we got. I don’t mind that we got what we paid for, but I’m not sure this hotel should have a 5-star rating or carry Le Merdien name.