So you’ve tried isolating the problem; you ran the Windows Diagnostic Tool; and your PC still won’t work. In incidents like this, you have no other option than to call technical support. Fortunately, there are a few things you can do to help smooth out and speed up the process.
Gather All Information You Can About Your System
Before you dial that phone number, make sure you have as much information in your hands to smoothen out and speed up the process. This includes your computer model name and phone number (ex.: Lenovo ThinkPad T500); your computer’s serial number (usually found at the back of the desktop or at the bottom of a notebook); as well as other information such as guarantee, the receipt and acknowledgment of receipt.
If your computer has been registered to the manufacturer’s website, you should keep the username, address, telephone number, and e-mail address you used in easy reach. In this way, you save a lot of time during the call since you do not have to search on the side for the information.
Even if you have done a partial diagnosis already, if possible, you should look into Windows msinfo32 (done by searching) to have the system specifications ready. Oh, and don’t forget that you should also use the Windows Error Reporting tool to get a detailed overview of the error – the tech guy might just ask for it.
What To Do On The Call
Before you go into a long discussion on what’s wrong with your PC, ask for a call back number or an extension number. You don’t want to start all over again because the telephone connection was lost for some reason. Call time is highly dependent on how much information you have about the system; the error; and how complex your specific problem is.
Some errors just need a few system tweaks. For some, you may need to closely follow the tech guy’s instruction. Unfortunately, some problems are not so easy to localize, which often means that you will have to go through a few more steps.
It’s possible that the first technician who answered your call isn’t equipped to handle your problem. If this is the case, you will be connected to a second technician – someone who could possibly have prepared something more specific.
Extra Tip: How To Outwit The Phone Robot
Talking to an automated message and menu while your PC goes bonkers isn’t very comforting. However, there’s a simple trick: Just remains silent at the first question. The virtual phone concierge, after a few minutes of repeating the same message over and over, will be forced to transfer you straight to a technician.