When I was in college I decided to drop out to learn more about the working world, a decision I don’t regret completely. I spent about a month looking for jobs before I found a good paying one. It was the Centurylink call center for residential accounts. They gave me a phone interview, an in-person interview, and a typing test before they hired me.
Our first four weeks we learned about the different products they sell at Centurylink, Home phone, internet, and direcTV. There were about three major computer programs we learned and multiple others that we would use daily. They taught us what to say on the phones, and had us “split” with veteran employees to get hands on experience. When we became more comfortable they taught us how to sell, and what to say to customers responses vs. not getting the product.
The fifth week they placed us on a team; we would be on the phones all day, without much experience, It was a exciting moment. The first few calls had me super stressed, but the more calls I took, the better I got. Once I got the hang of It, I started to work on my sales pitch. I was the second person on the team to get a sell, and I was very proud of that. Because my brother and his girlfriend worked there, the supervisors expected a lot from me. But I didn’t let them down.
After about two months of taking calls 60 hours a week, the supervisors offered me a position as a coach. I didn’t hesitate to accept. For a week, I shadowed different coaches to learn the process of what to do; we had meetings with the sitelead to improve sales.
The people I met there are probably the reason I learned as much as I did. I would constantly take feedback on how I was doing and reflect on this to improve my sales. I had a lot of good and bad calls but in the end It taught me a lot. I made a lot of lifelong friends there. Since I worked there with my brother and his fiance, when they left the job, I was right with them.
Overall I learned a lot from working for Centurylink, accountability, respect, patience, resilience, ability to sell, and leadership just to list a few. I would definitely suggest for students just out of college to take a few months and work at a call center. Listen to others around you, use what they say, make yourself comfortable. Use the feedback from others and quality assurance to make the best sales.