Working at a call center was the last thing I ever dreamed of doing. Why? By nature, I am an introvert. Talking to anyone all day is a chore unless we’re very close. Yet, doing one gig as a temp in order to make extra money showed me the merits of this type of job. Call center employees get an unique perspective on office life during their daily grind, aspects that can help an ambitious male or female excel in many fields.
Five good reasons to work at a call center:
- There’s no where to go, but up – Call center jobs tend to be entry positions. They offer young and older people an opportunity to start fresh. Unlike more impressive positions, no boss at a call center expects his or her employee to stay put. They know that eventually the average worker will want to be promoted into another company department. Fortunately, this feat can be accomplished easily by anyone who proves themselves to be reliable and efficient.
- You see how other departments operate – Because of the constant interaction – transferring of calls – you get an understanding of what they do as well as their pros and cons. As a result, when you decide to plot a path out of the call center, you know where you fit in best within the company.
- You get a TRUE view of customer service – Are you planning on starting a business? If so, this is another good reason to work at a call center. By listening to customers praise and complain about service, you get an idea of what the average Joe wants from a company. Then, when you start yours, you know a bit more satisfying your client base.
- You build up your communication skills – If you think you’re a good listener and awesome communicator, you’ll know for sure AFTER working at a call center. The constant demands of callers help you hone and improve your verbal skills. Also, being critiqued constantly on how well you conveyed information to someone gives you great insight on your oral abilities. Consequently, learning how to speak eloquently is key in being successful throughout life.
- You can transition easily into other jobs – Most employers have a need for someone to answer the phones. So, even if your topic of discussion changes, your experience working at a call center opens the door to many other careers. The person hiring for a particular position will automatically see that you have developed a set of skills that can be manipulated into a variety of ways.
In conclusion, the above are five good reasons to work at a call center. They definitely aided me in my work life. They can do the same for you.