Over a year ago I accepted an assignment from this site to write about what made me consider myself to be a “great boss”. Having reread that article recently and reflecting on what has occurred to me occupationally in the year since it was written, I realize that not only are the customers the most important aspect of any business, but the employees as well. Here’s how to demonstrate it to them:
Search for their strengths and weaknesses, and learn how to improve them. If you wonder how your business can become profitable, look at the people around you. They are your most valuable asset you have. Each one possesses a unique set of skills or ones that they haven’t discovered yet. You could be the person who helps them find that one characteristic that separates success from failure for your business.
Evaluate their work. Your employees have an idea of what tasks and responsibilities are involved in their job. But how do they know whether or not they’re performing them to the standards of the company? Uncertainty about performance causes them to work in a “fog” and to continue doing their work in the manner they have since no one has corrected them. They may be doing a procedure wrong that is decreasing productivity. Observe them, ask them to rate themselves, and provide them with useful feedback.
Attend to their needs and concerns in a timely manner. Of course your main focus should be on your customers, but don’t forget that you oversee people whom require your attention too. If there is something they have to speak to you about, make yourself available. It will make them feel comfortable with approaching you about anything.
Take a moment to complement, reward, advise, and instruct. Not only are you simply the boss, you are an educator, a cheerleader, and a motivator. It is up to you to take care of your employees in order for them to take care of you and your customers. If they feel as though their accomplishments are being recognized, they will want to continue do a better job. Give them something to strive for, whether it’s a certificate with their name on it, a promotion, or simply a few words of gratitude. And if they have done wrong, instead of reprimanding them and making them feel small, use this as the perfect opportunity to mentor them.