I’ve learned a lot from waitressing. These lessons have carried over into all aspects of my life. Learning how to be a good waitress is more than just being able to carry a bunch of drinks, without spilling them, and remembering regulars’ favorite meals; it’s about taking every shift one order at a time.
Never Put More on Your Tray Than You Can Carry
The first thing I have learned being a waitress is simply common sense. Never try to carry more than you can safely handle on your tray. Take stock of your abilities, and highlight your strengths. If you have to make a few trips to a larger table with drinks, humorously explain how you don’t want to chance wasting good booze by spilling it. No one ever will say ″Well, she ruined my best dress when the tray tipped over, but at least no one at the table complained of being thirsty.″
Take Responsibility for the Team
The kitchen will mess up your order, at times. You will be tempted to declare ″This was not my fault!,″ when a customer gets cranky. Instead, try the team approach. Apologize for the inconvenience and how you are doing everything you can to make it right. Don’t play the blame game, because, you will mess up, at times, as well. And, the chefs will remember how gracefully you played off their mistakes, when you do. Having the kitchen staff on your side is worth it.
Even if Someone Treats You Like Crap, You Cannot Use the Next Person as Toiler Paper
In any aspect of customer service, you’re going to meet customers who cannot be pleased, no matter how hard you try. These people seemingly come in with the sole intention of making your day crappy, because their day is crappy. You will never be a good waitress if you let this carry over to the next customer. Look at each table you serve as the first one of the day. Your customers will feed off your attitude, and honestly don’t care who or what caused it, either good or bad. People are paying for their personal experience at the restaurant; they shouldn’t have to pay for what you experienced at a table they were not a part of.
Treat Everyone You Meet as VIPs
Greet each customer as if you know you’re going to be one of those lucky few ending up with a thousand dollar tip. Even crabby customers have a hard time staying in a bad mood, when they’re treated like royalty. Will you end up with a thousand dollars? No, probably not. But, you may end up with regular customers who tell others about your great service. So, even if you only end up with a few meager dollars at the end of the service, word-of-mouth will spread. And, not all of their friends can be as stingy as they are, right?
Dress and Behave as if You Own the Place
Come to work impeccably groomed. You’ve heard how you should dress for the job you want- not the one you have, right? Well, you have no idea who you will meet while working. You have the power to make customers’ experiences ones they will always remember. When you’re sitting in an important interview later on, and your work history details your waitressing experience, a flicker of recognition may result. As a waitress, as in life, you rarely get a second chance to make a first impression.
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